Shipping Policy

1. Delivery Coverage

We currently ship to:

  • All major cities and towns in India through trusted courier partners.
  • International destinations via leading global courier services. (Please check at checkout if your country is serviceable.)

2. Order Processing Time

  • Domestic Orders: Orders are usually processed within 1–2 business days after payment confirmation.
  • International Orders: Orders are processed within 2–4 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Note: Processing time does not include shipping/transit time.

3. Shipping Timeframes

a. Domestic Shipping (India)

  • Standard Delivery: 4–7 business days
  • Express Delivery: 2–4 business days (available in select cities at extra cost)

b. International Shipping

  • Standard Delivery: 10–20 business days
  • Express Delivery: 5–10 business days (depending on destination and customs clearance)

4. Shipping Charges

  • Domestic Orders:
    • Standard Delivery: Free on orders above ₹499/-.
    • Express Delivery: Calculated at checkout.
  • International Orders:
    • Calculated based on destination, weight, and delivery method chosen at checkout.
    • Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking ID via email/SMS.
  • You can track your order using the courier partner’s tracking portal.

6. Address & Delivery Issues

  • Please ensure that your delivery address, pin code, and contact details are correct at the time of placing your order.
  • We are not responsible for delays or non-delivery caused by incorrect/incomplete addresses or unavailability of the customer during delivery attempts.
  • If the package is returned to us due to non-delivery, re-shipping charges will apply.

7. Damaged or Missing Items

If you receive a damaged product or an incomplete order:

  1. Contact us at [insert email] within 48 hours of delivery.
  2. Provide your order number, photos of the product, and packaging.
  3. We will investigate and offer a replacement or refund as per our Return & Refund Policy.

8. Delays Beyond Our Control

We are not liable for shipping delays caused by:

  • Courier partner issues
  • Weather conditions
  • Customs clearance delays (for international orders)
  • Public holidays or strikes
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